For customers who need claim information related to damage from Hurricane Harvey
CLICK HERE for Commercial and Personal Claims Contact Info.


Cravens Warren

Serving the risk management and commercial insurance needs of business. Cravens Warren, founded in 1946, has been serving the insurance needs of... read more

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  • 10011 West Gulf Bank
    Houston, TX 77040
  • Phone (713) 690-6000
    Fax (713) 690-6020
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Hurricane Harvey Commercial Lines Customer Memo

By Ashley Hart | Aug 25, 2017
Hurricane Harvey Commercial Lines Customer Memo image

Hurricane Harvey’s arrival on the Texas coastline is imminent. Here at Cravens Warren, we want to ensure you are fully prepared to handle any issues with your property during this storm.

In the event your property is damaged, please follow these guidelines for

Commercial Claims

  • Once the storm has passed, please take all steps necessary to protect your building from further or resulting damage. This may include boarding windows and doors, and roof and salvaging undamaged items and personal property. Keep all receipts if any materials are purchased to temporarily protect the property. Do not begin any permanent repairs until your building has been inspected by a claims adjuster, or until a claims adjuster gives you permission to move forward.
  • Take pictures of the damage before moving or repairing anything. Photos should be taken inside and outside of the structure, and emailed to us. Do not destroy or throw away any damaged items unless authorized by a claims adjuster.
  • Prepare a list / inventory of all damaged property. The list should give a description of items, cost, make/ model.
  • Please contact the insurance company as soon as possible after the storm, to report any property damage, flood, or physical injury sustained.

We know you will be working quickly to prepare for this storm, as it has come up without much warning. Please gather your policy numbers for property and flood, as part of those preparations. If you do not have copies of your policies, please contact us on Thursday or Friday, so we can provide that to you. Also, please refer to our website for Commercial Claims Contact Info and gather the appropriate company's claims reporting phone number as part of your preparation.

We will be operating from remote locations for the duration of the storm. Our physical location will be closed on Monday, but we will be available via email and phone. Should you require further assistance from our office, please let me know.

We wish you and your family the best as we all brace for this weather event.

-Cravens Warren Staff