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Chubb Receives Claim Management Award Based on Research of 714 Risk Managers
WARREN, NJ, April 29, 2008 - The Chubb Group of Insurance Companies has received a 2008 Claims Management Quality Award from Greenwich Associates, an international research-based consulting firm in institutional financial services. The award is based on a study of 714 risk managers that concluded that an insurance company's claim management process is a significant determinant of customer satisfaction and loyalty. "The insurers that receive the highest ratings on The Greenwich Associates Carrier Quality Index use an in-depth understanding of their clients' needs to not only help companies minimize losses associated with their claims, but also to help them avoid claims in the first place," said Greenwich Associate consultant Bill Bruno. "Best-in-class insurance companies like Chubb view claims management not as a one-off event but as part of an ongoing process of loss prevention. A quick settlement gets management and the company as a whole refocused on business operations." "Chubb is pleased to accept the 2008 Claims Management Quality Award, which validates our own research over many years," said Dino Robusto, executive vice president, Chubb & Son, and worldwide claim manager. "Our claim reputation is the essence of our brand, and as our customers' needs continue to change, we continue to adopt new claim management processes that enable us to provide them with the most efficient, expedient and fair claim processes in the business." Member insurers of the Chubb Group of Insurance Companies form a multi-billion dollar organization providing property and casualty insurance for personal and commercial customers through 8,500 independent agents and brokers worldwide. Chubb's global network includes branches and affiliates throughout North America, Europe, Latin America, Asia and Australia.